Return & Cancellation
We pride ourselves on offering timeless and unique furniture and objects.
We understand that not every order will be a perfect fit, and therefore please ask you to review our policy to understand how to file your returns and what to expect.
*We have different return policies, depending on the item. The general return conditions apply to all items, exemptions, and different return procedures are listed hereunder:
*The Pierre Jeanneret collection by Srelle : The Srelle items can be sent directly to a couple of locations in the EU.
General Return Conditions:
* All returns must be made within 50 days of receipt.
* All products must be new, unused, and have original boxes, packaging, and hardware.
* Damages must be reported within 15 days of receipt with images for documentation. We will issue a replacement, and we don't accept returns for damaged or defective goods.
* For damaged items we require images of the inner and outer packaging as well as images of the damaged item, without these the claim cannot be processed.
- Damaged items. Items that arrived damaged will not be refunded.
- Gift cards
- Items on sale
- Custom orders (All Custom Orders are not eligible for return or cancellation once items have gone into production).
To complete your return, we require the following:
• Please fill in this form.
• The above conditions must all be met.
• Please review the below information before proceeding with your return request.
Return information (if applicable)
Your return is considered remorse if you change your mind and wish to return your purchase. Please be advised that you are responsible for all shipping and handling costs (outbound and return), and this amount will be deducted from your refund. Free shipping and $14.99 shipping fees are not the shipping costs, and we will deduct the amount that our carriers bill us. We will provide you with pre-paid labels when applicable so that you can take advantage of our shipping discounts. You are responsible for arranging the return shipment, and we do not pay for pick up. (Exceptions are mentions above). You can also use your carrier if you prefer.
All returns must be received in new condition and include all hardware and instructions. Returns shipments must be sent back to us within 50 days from the time of authorization. Returns must have all original packaging: Box, Interior Foam, Plastic. Customers are responsible for packing and bringing their boxes/products to the facility for small parcel products. Customers are responsible for loading all products onto the truck for return freight shipments.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you by email.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Please email firstname.lastname@example.org to send a cancellation request. All cancellations will be subject to a 10% cancellation fee to cover up for processing fees. All cancellations must be confirmed in writing by us, and an order or product is not canceled until you receive affirmative confirmation from us. If you wish to expedite the cancellation, please email email@example.com. We will make every effort to accommodate cancellation requests, but unfortunately, sometimes this isn't possible, and shipping charges will ensue. Confirming the cancellation may take some time, because we need time to contact our distribution partners to halt any processing and shipment, and we need to make sure that your order has not already shipped. Once your product(s) ships, you will have to follow the return procedure detailed above if you no longer want the product.
Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. If your order arrives damaged, please report it within 14 days of receipt. Damage claims cannot be filed after 14 days, so please inspect and report within this window. Damaged items cannot be returned for a refund. We will replace damaged items, parts, or pay to have them fixed.
Follow these steps to file a damage claim:
* Email several pictures of the damaged merchandise to firstname.lastname@example.org
* Please include close-ups and wide shots of the damage and photograph the box and shipping label, as well.
* In your message, please note your order number and contact information.
* We will work to send you a replacement product. Damaged items cannot be returned for a refund.
Damage returns are not accepted if:
*The original packaging is missing.
*The damage has been reported 14 days after the receipt date.